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Terms of service
The agreement between your tutoring practice and MLJ, SASU for the use of TutorCredits. Last updated: March 2, 2026.
1. Acceptance of these terms
These terms form a binding agreement between MLJ, SASU, a French simplified joint stock company registered in Paris under SIREN 934 769 837, and the business that opens a TutorCredits account. By creating an account, by paying a subscription or by using the service in any way, you accept these terms on behalf of that business and you confirm you are authorized to do so. If you do not accept them, do not use the service. Publisher details are on the legal notice.
2. What the service is
TutorCredits is web based software for tutoring practices that sell prepaid session packages. It records package types, credit balances, session payments and session notes. It deducts a credit when a session is marked as taught, applies your cancellation and makeup rules, warns you and the family when a balance falls to the level you choose, writes a payout line for the tutor who taught the hour, and sends parents a progress note built from your session log. It also exports every record as a CSV file.
TutorCredits is a record keeping tool. It does not process payments, hold client funds, act as a payment institution, provide accounting or tax advice, or supply tutoring services. You remain responsible for what you charge, for the tutoring you deliver, for the accuracy of what you enter, and for your own obligations to families, employees, contractors and school districts.
3. Accounts and eligibility
The service is sold to businesses, not to consumers, and to businesses in the United States in particular. You must be at least 18 years old and legally able to enter a contract for your business. You are responsible for every action taken under your account, for keeping credentials secret, and for removing access promptly when a tutor or administrator leaves. Tell us at once if you believe an account has been used without authorization. Account information you give us must be accurate and kept up to date.
4. Acceptable use
You agree not to use TutorCredits to store information you have no right to hold, to send messages that recipients have not agreed to receive, or to record data about a student without the permission of a parent or guardian where that permission is required. You agree not to attempt to breach or test the security of the service, to reverse engineer it, to resell or sublicense access, to run automated traffic that degrades it for other customers, or to use it for anything unlawful. We may suspend an account that is causing harm to the service or to other customers, and where we can we will warn you first and explain what needs to change.
5. Subscription, prices and billing
The service is sold on three monthly plans, priced in United States dollars: Independent Tutor at $19 per month, Tutor Team at $49 per month and Learning Center at $119 per month. The plan you choose sets your student limit and which features are available, as described in the pricing section. Subscriptions are billed monthly in advance from the day you start, and each payment covers the month that follows. There is no setup fee, no charge per session, no charge per credit and no commission on the money your families pay you.
Prices are exclusive of any sales tax, use tax or value added tax that may apply, and any such tax is added where the law requires it. We may change published prices, and if we do we will give existing accounts at least 30 days notice by email before the new price applies to them. Continuing to use the service after that notice period means you accept the new price. If you move to a plan with a higher price mid month, the difference is prorated to the day.
6. Cancellation and refunds
You may cancel at any time from the account screen. Cancellation takes effect at the end of the month you have already paid for, your data stays readable until that date, and there is no exit fee and no notice period. We do not refund part months, because the plan you cancel remains fully available to you until the period ends. If we withdraw the service entirely, we will refund the unused portion of any period you have paid for. Accounts that are cancelled remain readable for 30 days so you can export, and are then deleted.
7. Your data and who owns it
Everything you put into TutorCredits belongs to you: your students, your balances, your packages, your session notes, your payment records and your tutor rates. We claim no ownership over it and we do not sell it, share it with advertisers or use it to train systems for anyone else. We process it in order to run the service for you and to support you when you ask, and we may use aggregated, anonymized statistics that identify no practice and no person to understand how the product is used and to publish network wide figures. How personal data is handled is set out in the privacy policy. You can export the whole account as CSV at any time, including on your last day.
8. Availability and support
We aim to keep TutorCredits available at all times and we target 99.5% monthly availability outside announced maintenance. Maintenance that we expect to interrupt the service is announced in the account at least 48 hours in advance and is scheduled outside United States teaching hours wherever that is possible. Support is provided by email at jimenezjulien42@gmail.com, answered within one business day from Monday to Friday. Learning Center accounts get a named contact and a faster target.
9. Warranty disclaimer
The service is provided as it stands and as it is available. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that the service will be uninterrupted, that it will be error free, or that it will meet a requirement you have not told us about. Figures published on this website describe results reported by other practices and are not a promise about your own.
10. Limitation of liability
To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss, including loss of profit, loss of revenue, loss of goodwill or loss of opportunity, even if the possibility was known. Our total liability arising out of or in connection with these terms, whatever the cause of action, is limited to the amount you actually paid us for the service in the twelve months before the event giving rise to the claim. Nothing here excludes liability that cannot be excluded under the applicable law, including liability for fraud or for death or personal injury caused by negligence.
11. Indemnity
You agree to indemnify and hold harmless MLJ, SASU and its director against claims, damages, penalties and reasonable legal costs arising from your use of the service in breach of these terms, from content you store that you had no right to store, from communications sent through the service to recipients who had not agreed to receive them, or from your breach of an obligation you owe to a family, an employee, a contractor or a school district.
12. Changes to these terms
We may update these terms as the product changes or the law changes. The date at the top of this page always shows the current version. Material changes are announced by email to the account address and inside the product at least 30 days before they take effect. If a change is unacceptable to you, cancel before it takes effect and the old terms govern your final period.
13. Governing law and jurisdiction
These terms are governed by French law, without regard to conflict of law rules. The parties will try in good faith to settle any dispute directly and in writing first. If that fails, the courts of Paris, France, have exclusive jurisdiction. This clause does not deprive a party of a mandatory protection available under the law of its own place of business where that law forbids the choice made here.
14. Contact
Questions about this agreement, about an invoice or about a plan change go to jimenezjulien42@gmail.com. Postal correspondence should be addressed to MLJ, SASU, to the attention of the publication director, using the company details published on the legal notice.